At STARFAVOR, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
Returns
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You may request a return within 30 days of receiving your item.
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To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
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Proof of purchase (such as an order confirmation or receipt) is required.
Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 5–10 business days.
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Exchanges
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We only replace items if they are defective, damaged, or incorrect.
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If you need to exchange an item for the same product, please contact us at [email protected] before sending your item back.
Non-Returnable Items
Certain items cannot be returned, including:
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Gift cards
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Downloadable software or digital products
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Items marked as final sale
Return Shipping
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To initiate a return, please contact us at [email protected] for instructions.
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You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error (wrong, damaged, or defective item).
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
📧 [email protected]