Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 5–10 business days after shipping.
Click on the “Sign Up” button at the top of our website. Fill in your details, create a password, and confirm your email to start enjoying faster checkout, order tracking, and more.
You can update your shipping address in your account settings before placing an order. If you need to change the address after placing an order, please contact us immediately at [email protected].
Once your order ships, you’ll receive a confirmation email with a tracking number. Use the link provided to monitor your delivery status in real time.
No. For your security, STARFAVOR does not store your credit card information. All transactions are processed through secure, encrypted payment gateways.
Yes, sales tax is charged on orders as required by applicable local, state, or federal laws. The tax amount will be shown at checkout before you complete your purchase.
We currently ship to many countries worldwide. Shipping availability and rates are displayed at checkout based on your delivery address.
Whenever possible, we ship all items in a single package. However, if an order contains multiple items or comes from different warehouses, you may receive separate shipments.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of receipt for unused items in their original packaging. Please visit our [Refund and Returns Policy] page or email us at [email protected] for details.
We’re sorry for the mistake! Please contact us at [email protected] with your order details, and we’ll arrange a replacement or refund.
If your item arrived damaged, please email us within 7 days of delivery at [email protected] with photos of the damage. We’ll work quickly to resolve the issue.
Once your return is approved, we’ll provide you with the correct return shipping address and instructions via email. Please do not send items back without prior authorization.
For assistance, please email us at [email protected]. Our customer service team will respond within 24–48 hours.
Contact us immediately at [email protected]. If your order has not yet shipped, we’ll update the address. Unfortunately, if the order has already been dispatched, we cannot change the address.
Orders are processed quickly, but if you contact us at [email protected] within 24 hours of placing your order, we’ll do our best to accommodate changes or cancellations.
Yes! If an item is out of stock, a pre-order option may be available on the product page. Pre-ordered items will ship as soon as they’re back in stock, and you’ll be notified of the estimated delivery date.